Return & Refund Policy

Effective Date: March 28, 2026
Store Name: Told You It’s Jamaican LLC.

1. Overview

At Told You It’s Jamaican LLC., we are committed to providing high-quality, all-natural skincare products. Due to the personal and hygienic nature of our products,

we maintain a carefully structured return policy that protects both our customers and product integrity.

2. Return Eligibility (14-Day Window)

We accept returns within fourteen (14) days of confirmed delivery, subject to the following conditions:

  • Items must be unused, unopened, and in original packaging

  • Products must be in resalable condition

  • Proof of purchase is required (order number or receipt)

Returns that do not meet these criteria may be denied.

3. Non-Returnable Items

For health, safety, and contamination prevention, the following items are not eligible for return:

  • Opened or used skincare products

  • Products with broken seals or tampered packaging

  • Items marked as final sale

4. Skin Irritation or Adverse Reactions

We understand that skin sensitivity can vary.

If you experience irritation or an adverse reaction, please contact us within 14 days of delivery at info@yaadux.com before requesting a return.

To properly assess and resolve the issue, we may request:

  • A description of the reaction

  • Photos (if applicable)

  • Details on product usage

Resolution Options (at our discretion):

  • Store credit

  • Replacement product

  • Partial or full refund

Each case is handled individually to ensure fairness and product accountability.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 72 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the issue

Upon verification, we will provide:

  • A replacement at no cost, or

  • A full refund (including shipping, if applicable)

6. Return Process

To initiate a return, contact us at info@yaadux.com with your order details.

If your return is approved:

  • You will receive return instructions

  • Items must be shipped back within the specified timeframe

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping method

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method within 5–10 business days

  • Shipping fees are non-refundable, unless due to our error

8. Exchanges

We do not guarantee exchanges due to the nature of our products. However, in approved cases (such as irritation or defects), we may offer a replacement.

9. Policy Enforcement

We reserve the right to refuse returns that:

  • Do not meet the above conditions

  • Show signs of misuse or excessive use

  • Are submitted outside of the stated return window

10. Contact Information

For all return inquiries, please contact:

Email: info@yaadux.com
Business Name: Told You It’s Jamaican LLC.

11. Acknowledgment

By purchasing from Told You It’s Jamaican LLC., you agree to this Return & Refund Policy.

Note: This policy is designed to ensure product safety, maintain quality standards, and provide fair resolutions for our customers.